At *DoreMatrix India Pvt Ltd* (“DoreMatrix Studio,” “we,” “us,” or “our”), we are dedicated to delivering the highest quality services to our customers. If you are not entirely satisfied with your purchase of our services, please review our Refund and Cancellation Policy outlined below.

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### *Refund Policy:*

*a. Game Design, Development, Porting, and Publishing Services:*
Due to the nature of our services, which involve creative and time-intensive work, we generally do not offer refunds for game design, development, porting, or publishing services once the work has commenced. However, if you are dissatisfied with the progress or quality of our services, please contact us at *contact@dorematrix.com* to discuss your concerns, and we will make every effort to address them.

*b. Game Arts:*
Refunds for purchases of game arts (e.g., graphics, sound effects, music) may be offered if you are not satisfied with the quality of the product. To request a refund, please contact us within *5-7 days* of your purchase at *contact@dorematrix.com* and provide details about the issue. Supporting evidence, such as screenshots or descriptions, may be required to process your request. Refunds for eligible requests under this category will be processed within *5-7 working days*.

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### *Cancellation Policy:*

*a. Daily or Project Basis Hiring:*
If you have hired our developers on a daily or project basis and wish to cancel the contract, please notify us as soon as possible at *contact@dorematrix.com*. Depending on the stage of the project and the amount of work completed, a cancellation fee may be charged to cover any expenses or work already completed.

*b. Game Design, Development, Porting, and Publishing Services:*
If you have engaged us for game design, development, porting, or publishing services and wish to cancel the project before its completion, please notify us at *contact@dorematrix.com*. A cancellation fee may be applied based on the stage of the project and the amount of work completed.

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### *Exceptions:*

*a. Force Majeure:*
We may not be able to fulfill our obligations under this Refund and Cancellation Policy in cases of force majeure, including but not limited to natural disasters, acts of terrorism, and government regulations.

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### *Contact Us:*
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at *contact@dorematrix.com*.

By purchasing our services, you agree to be bound by this Refund and Cancellation Policy. This policy is subject to change without prior notice. Please check this page periodically for updates.

*DoreMatrix Studio*
Crafting Gaming Excellence! 🎮